FAQ - Frequently Asked Questions
Why should I select your service?
We offer a customizable program that just has the features you need.
Instead of a complicated and expensive program you get a simple and
affordable program
that works just how you need it to.
What are some of the customizable features?
Our online registration software has numerous customizable features such as:
- Class size , description , title and wait list limit are customizable for each class
- Customizable data fields to collect information from registrant such as
name, phone, affiliation etc.
- Chronological list format or monthly calendar presentation of classes
- Ability to use a waitlist or cap registrations upon reaching a
limit
- Allow or prevent users from seeing who else is registered
- Colors and logos can be customized to match your website
look and feel
- Ability to lock out users from making same day registrations
- Allow one user to register multiple people at once
- Auto email all registrants if class is edited or cancelled
available to sign up for
- Downloadable log file of all registrations and cancellations ever
made. Log file can be opened in Excel for you to do your own searching
- Send a custom email message with each registration and reminder email
- Allow html tags in your class description . You can also
include PayPal buttons if you do not require payment in order to register.
- Allow or not allow users from cancelling their registration
- Admin privileges to quickly insert / remove registrants
- Export class roster to Excel
- Can be configured to use unique username / passwords to only allow registered
users to make/ cancel registrations.
- Accept registration payments through credit card or PayPal account.
Course fee can be set up for each class by the administrator. You can
demo this by
clicking here and we will refund all test registration payments you make.
How reliable is your service?
We do daily backups of all your registration system data to multiple unrelated servers
across the
internet. In case one server is down, we can restore your backup on another server .
Additionally we offer a 'Download Backup' module that lets you
download your entire data locally into Excel.
How secure is our data?
We offer a highly secure encrypted storage for a nominal extra charge. All
your data would be stored encrypted on our server and can only be decoded by entering
a password key. The password key is never stored on our server so no one could decrypt your
data if they were to break into our server.
Can a student/registrant database be integrated with the software?
Yes, we can integrate our i-database software which lets you manage
user records all online. However, this version is more complicated both for users and the admin
. Therefore we do not recommend it unless you really need it.
Do you provide phone support?
E-mail is our chosen mode of communication. 90% of emails are responded
to in less than 3 hours. We are only able to
provide phone support for clients on our Gold support plan.
Unfortunately phone support takes too much time and is not profitable
given the low monthly fee we charge for our services. We also receive
many non-serious inquiries so responding by phone to all is not possible.
